Our General Terms and Conditions
BOOKING PROCESS
Bookings can be made via our website, completing our Booking Request form, or over the telephone. If you book using the Booking Request Form, via email or by telephone it is your responsibility to carefully check all the details of your booking, which will be sent via email, and inform us of any errors within 24 hours. All bookings require either a valid Gift Voucher or Promotion Code, a deposit or full payment at the time of booking to hold the date and time requested. You are advised which type of payment at the time of booking.
Please note that we cannot run our Public Sessions for fewer than the minimum number of participants for that session. In the event that there are not enough people booked, we may ask you to choose another date.
CONFIRMATION
On receipt of the required payment and final availability check, you will receive a final confirmation of your booking, which will have full venue contact details and any other relevant information.
THE EVENT
We retain the right to alter the format or length of the event without notice and the Event will be considered completed.
We retain the right to refuse any individual or group who have been drinking alcohol or are under the influence of drugs, or who may have a medical condition that in our opinion makes a Hawk on the Wild Side Ltd experience unsuitable for them.
Although, we take all precautions to ensure that you have an enjoyable day, and provide protective equipment, there are risks in relation to handling birds of prey and there may be risks in relation to the venue. Our birds are accustomed to being handled by a variety of people, but all animals can be unpredictable and we accept no liability for any injury sustained or damage to possessions unless it can be shown that we were at fault. By taking part in the Hawk on the Wild Side Ltd bird handling event you accept these risks, including any additional risks of which we inform you.
The welfare of our hawks is our first priority, and we therefore have a zero tolerance policy as regards any abuse towards them, nor will we accept abusive behaviour towards any of our staff.
We will not take responsibility for any personal belongings you bring with you; this includes your vehicle and clothing as well as any other items.
Public Sessions – Minimum Numbers Required
Please note that there is a minimum number of Participants required for our Public Sessions. In the event that there are not enough people booked, we may ask you to choose another date. The minimum numbers are as follows:
1 Hour Session – 6 Participants
Half-Day – 3 Participants
Full-Day – 3 Participants
Cancellation or No-Show
There is no cancellation or refund once booked, or in the event of a no show.
Your booking usually prevents others from booking at a specific time on a specific date and is therefore subject to a recognised cancellation policy for sporting activity bookings, which is in line with Regulation 6 within the Distance Selling Regulations issued by the Office of Fair Trading. This means that, once the booking is in place, your right to cancel without penalty ends.
If a date is booked with a Gift Voucher, Promotion Code or other Order and you do not arrive, your Handling Experience will be treated as if it were completed.
Re-Scheduling Your Booked Date
If you want to change the date booked, we require more than 31 days notice prior to the booked date. We will re-schedule your date free of charge once only. Any subsequent re-scheduling will incur a re-scheduling fee regardless of the notice given.
15 – 31 days prior to booked date:- Rescheduling the booked date will be at the discretion of our directors and a re-scheduling fee will apply. If your re-scheduling will result in the number of participants being fewer than the minimum number required for the session, your re-scheduling request may be refused.
- A Re-Scheduling Fee will be payable
- The amount payable is dependent on the experience booked and the amount of notice given.
- Loss of any Weekend or Special Event surcharge paid
It may not be possible to reschedule Bookings within the 2 weeks (14 day) period prior to the original event date, except in exceptional circumstances and at the discretion of our directors. If we do agree to re-schedule your date, a re-scheduling fee will apply.
To reschedule your booked date, you must request this in writing and supply a new requested date, which will be subject to availability. If the newly requested date is unavailable, you must supply alternative dates. You must supply an agreed alternative date within a reasonable time and a maximum of 1 week after your original booked date.
If We Cancel due to Adverse Weather or Circumstances Beyond our Control
If we have to cancel the event on or before the day because of circumstances beyond our control, or we consider weather or ground conditions to be adverse, we will reschedule a date for you but we will not be liable for any consequential loss you may incur.
If you have booked using a Gift Voucher or Promotion Code, and we do cancel an Event for any reason, we will re-enable your Gift Voucher or Promotion Code on our Booking System to allow you to re-book your experience within the original Validity Period of the Gift Voucher or Promotion Code. It is your responsibility to ensure that you re-book before your Gift Voucher or Promotion Code expires.
If your Gift Voucher or Promotion Code has already expired, or there are no available sessions between our Cancellation Notice and the expiry of your Gift Voucher or Promotion Code, then we will book you onto the next available session, and we are sorry if it is not a convenient time for you. If you wish to book a different date to the one we have allocated, there will be a charge for this. Extension of the Validity Period for Gift Vouchers or Promotion Codes is at our discretion and there will be an associated charge for this service.
Any money paid for the booking will be credited to your account with us, and you can use that credit towards any future booking or purchase from us.